Shipping policy

Effective Date: July 13, 2026

Thank you for shopping with Exotic Gallery. We appreciate your support and are committed to getting your order to you as quickly as possible.

Order Processing

Please allow 2–5 business days for your order to be processed, packed, and shipped. Processing times do not include weekends or holidays.

During periods of high demand, new product launches, promotions, or holidays, processing times may be extended. If there are any significant delays, we will notify you using the contact information provided at checkout.

Shipping

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

Delivery times vary depending on the shipping method selected at checkout and the destination. Please note that shipping carrier delays are outside of our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Exotic Gallery is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We cannot guarantee changes can be made once an order has been processed.

Lost or Stolen Packages

Once a package has been handed over to the shipping carrier, Exotic Gallery is not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

International Shipping

[Choose one:]

We currently do not offer international shipping.
OR
We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or import fees required by their country.